My Droid Razr is Frozen!
We have all experienced a frozen smartphone and one time or another. With Android phones the most common solution is to remove and re-insert the battery. This usually clears up any problems that one may have. The problem with the Droid Razr is that the battery cannot be removed. This is the sacrifice we make for an ultra slim phone. But, it doesn’t change the fact that it will occasionally lock up. So how do you resolve this problem? Fortunately there is a way to reboot the Droid and it will have the same effect as removing the battery.
Simply hold the the Power button and the Volume “-” button at the same time for about 10 seconds and then release. Your Droid Razr will reboot and you will be able to use your phone again!
THANK YOU!!!
You’re welcome!!!
what do you do if the yellow exclimation mark pops up ?
Thank uuu sooo much for reseting info on my Verizon Motorola razor ph. Was very helpful . 🙂
You’re welcome Laura!! Thanks for the comment!!
It still didn’t work. Now what, please?
If the 991 method didn’t work, then you will have to manually program it. If you send me the make and model number, I’ll see if I can help you track down a code.
Lisa, you may need to manually program your remote. If you send the make and model of your TV, I’ll see if I can find a code for you.
My Droid filled up with pictures of nekkid animals…how do I get rid of them?
That did not work 🙁
Thank you soooooo much! It worked! You’re the man!!’
Awesome Donna!! Glad it helped!
My Motorola Droid Ultra simply shut off a few seconds after I plugged in my car charger (which I’ve used for almost a year without a problem). Now the camera flash appears to be an opaque ‘yellowish’ color. There is not a removable battery in this model. The ‘Power/Volume-‘ reboot doesn’t work. Is there any other way to reboot this phone? Hopefully one that doesn’t involve dumping all of my data.
Hi Michael,
I do not know of another way to reboot the phone.
1. Are you sure the phone is charged?
2. Try the Power/Volume method a few more times. Sometimes it does take a while for it to decide to reboot, and make sure you are holding it for at least 10 seconds.
3. Have you checked your car charger? Could it possibly be bad?
4. Sometimes the phone will go into a “protection mode” if it overheats. Overheating might be a result of a bad car charger. Try everything once the phone has been idle for a while.
Let me know if you get it resolved. I wouldn’t worry about most of your data. Most of it is backed up to your Google account.
Hi Jay – I’ve tried the power/volume method about 20 times over the last couple of days. Not working. The phone gives no response at all. Is there any other way to get the phone on? If not I’ll have to just get a replacement. My partner died in November and, for ease of mobile communication, a lot of the information and chats about it all with family, attorneys, etc. was on this friggin’ phone.
Hey Michael,
That is the only way I know of to reset that phone, the lack of a removable battery really limits the options. There are video tutorials on replacing the battery. That might help you learn how to get access so that you can disconnect it. That may be one option for you. Other than that I don’t know what else to tell you. Sorry. Have you tried using your wall charger? To eliminate the possibility of a bad car charger?
It is quite possible that it’s dead in the water…
Hey Jay,
My droid razr m comes on, but I can not get pass the unlock screen. I have no password set up, it’s just suck on the home screen with the key? I performed the rebooting step and everything I need help before I start surgery on my on phone and mess something up.
So just to clarify, it gets stuck on the homescreen where you can all your icons and widgets, but you can’t navigate? You were able to successfully reboot, but it acts the same?
Hmmmm. That’s definitely a weird symptom. Have you tried letting the battery die all the way and then recharging?
Yes that’s correct it will not let me move the key to unlock the phone. It did reboot, but it’s the same thing. I am letting the battery die, but it’s been two days and it’s still want die.
Ok so the battery did die all the way and the same thing occurred. Could there be something loose? Do you think I need to replace my screen? It’s not broken.
I’m sorry but I also failed to tell you I recently had a battery replacement. It worked two or three days after that then nothing. THANKS!!
That sounds like it may be the culprit. It sounds as if the digitizer has a loose connection.
I think with the Razr M there is only one cable that goes from the display cluster to the motherboard.
I would double check that connection and make sure it is seated all the way.
Everything else appears to work though right? Receiving calls, texts, etc.
Yep. Everything else works fine g mail, email, and so on.
Did you check your cable connection? That’s all I can think of. Other than that, you may need to get a new digitizer if the only thing not working is the screen response.
Truthfully I haven’t checked anything. But I did take it to a place that repairs phones called 10,000 cell phones and they are saying I need a new screen. Which I don’t think I do. He took my phone to the back and a minute later he came back and said I needed a new screen, but my screen is not messed up. And how can you unscrew all of those screw that quickly to determine that? But anyway I going to look into that Thanks for the info!
Hmmm. Yeah, that sounds a little suspect. I would take it back to the shop where you had the battery replaced and explain and show them the symptoms and ask if they can check the connection to the motherboard. In order to get to the battery, they would have had to disassemble the entire phone. I’m betting that something didn’t get connected securely during reassembly.
Let me know what you find out and good luck!
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